All ideas

Different services have different income means ,as an example our team receives HB and this is paid every Wednesday would make so much sense for our rent sense cases to update on a Thursday if not possible to update daily

New rule/task "APA SHORT NON-DEP INTERVENE" would use the following 2-tier SQL solution to identify cases for immediate staff intervention but replacing the existing quite generic APA short tasks with a very specific description of the problem for...

Hi, it would be good if we didnt have to keep logging in throughout the day. We have busy and quiet periods on the phones, and during a quite period when you get a call and youre having to log back in whilst on the phone with the resident.

Adding a tenancy start date filter to advance case load so EI&TSO Can find all tenancy started with in a certain period

When case loads reduce daily why can't the balances reduce too?

Add in subcontractor/inhouse filter to escalations configuration as currently can only set up based on area or trade. We need to be able to drill tis down further to split between the internal and external jobs as usually two different roles in an...

I have lots of accounts that go into credit month on month but they have full direct debit payments or full direct UC payments (APA) covering their rent. due to us charging weekly rent and the difference in weeks to some months, could the system p...

The dash board is a great tool which provides an officer breakdown, amount of recommended and completed cases. Could we add an arrow to enable you to move through the list of officers to find the ones relevant for you? Alternatively, on the office...

When you have completed a priority, it should disappear, not just have a 0 next to it. For individuals that strive for empty trays it would e helpful to actually feel like you are completing your work

Hi It's be really useful to have the ability to complete and hold a case at the same time. Thanks Rose