Add in subcontractor/inhouse filter to escalations configuration as currently can only set up based on area or trade. We need to be able to drill tis down further to split between the internal and external jobs as usually two different roles in an...
I have lots of accounts that go into credit month on month but they have full direct debit payments or full direct UC payments (APA) covering their rent. due to us charging weekly rent and the difference in weeks to some months, could the system p...
Hi, it would be good if we didnt have to keep logging in throughout the day. We have busy and quiet periods on the phones, and during a quite period when you get a call and youre having to log back in whilst on the phone with the resident.
Please can basic reporting be automated to team leads each week that include basic information such as number of cases completed,volume of repeat cases, three weekly unactioned, number of unactioned cases and debt of unactioned cases, per patch
The dash board is a great tool which provides an officer breakdown, amount of recommended and completed cases. Could we add an arrow to enable you to move through the list of officers to find the ones relevant for you? Alternatively, on the office...
When you have completed a priority, it should disappear, not just have a 0 next to it. For individuals that strive for empty trays it would e helpful to actually feel like you are completing your work
Information for on hold cases of when raised and by whom.
I was unable to find this on the system, so apologies if this is somewhere and I have missed it. Would it be possible to add identifying information about the on hold cases regarding when the case was placed on hold and which officer had completed...
Insight as to what contact method and time of engagement works best for engaging customers. This can be achieved by completing a drop-down box upon completing a case where the input indicates what successful method was used (if any) and the time, ...
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