All ideas

Tenants may have multiple issues they are facing that impacts their ability to pay. These may be legal history, repairs issues, third party involvement, asb, bedroom tax, benefit cap, etc. It would be great to have a score that better reflected th...

Arrangements have different propensities to break dependent on key features such as value, method of payment, volume of payment methods, volume of broken arrangements historically, etc. It would be great to surface statistical likelihood of mainta...

Hi Please could we have mobile numbers and contact recommended added on all reports. I.E. the 3 week unactioned - it'd really help then to be able to lift out accounts for bulk texting without the need to link to another report for the contact det...

In the overview, it records the overall completion of staff prompts. Where it says Officer, can it be changed to Officers.

Hi It'd be a useful tool to have rules which are set by the weeks the accounts are unactioned. Which combines all contact rules into one and is based on the age of the last action. I.E. 3 week unactioned rule, 2 week unactioned rule, etc. Thanks Rose

Just as much as Rent Officers are able to hold cases (which do not require immedate attention), Rent Officer should be able to Highlight cases in different colours for upto 28 days. So cases where urgent deadlines have to be met for Court Action c...

Field has recently been removed from the initial search page. this column helped in understanding the reason for the action being raised as there are discrepancies between the northgate should be figure and the figure that is produced by Mobysoft.

sometimes you may notice an error in the message you've sent for example a number error or spelling mistake. there is no option to cancel the message before its delivered

Could all high arrears cases eg over 2k (ones recommended for contact and not) also present in an additional worktray for team leaders so they can compliance check these cases on a weekly basis with out taking ownership of the case away from the o...

I use the Hold Button for accounts that pay monthly, or we get UC & RA, where we don't need to see them etc , however we do have other cases where we could use the Hold Button, ie deceased, tenancy terminating, ASB legal, pending court etc may...