All ideas

It would be useful to have a dashboard that shows a weekly and monthly view (looking back over more than 12 months if possible) of arrears performance, completion rates, first contact resolution, unactioned cases, unactioned case debt and total we...

To have a court bundle button for cases. This would extract letters & and produce a witness statement for the officers.

Hi Please could we have mobile numbers and contact recommended added on all reports. I.E. the 3 week unactioned - it'd really help then to be able to lift out accounts for bulk texting without the need to link to another report for the contact det...

Hi It'd be a useful tool to have rules which are set by the weeks the accounts are unactioned. Which combines all contact rules into one and is based on the age of the last action. I.E. 3 week unactioned rule, 2 week unactioned rule, etc. Thanks Rose

could the calculator open up and stay rather than clicking the open arrow.

Tenants may have multiple issues they are facing that impacts their ability to pay. These may be legal history, repairs issues, third party involvement, asb, bedroom tax, benefit cap, etc. It would be great to have a score that better reflected th...

Arrangements have different propensities to break dependent on key features such as value, method of payment, volume of payment methods, volume of broken arrangements historically, etc. It would be great to surface statistical likelihood of mainta...

In the overview, it records the overall completion of staff prompts. Where it says Officer, can it be changed to Officers.

Just as much as Rent Officers are able to hold cases (which do not require immedate attention), Rent Officer should be able to Highlight cases in different colours for upto 28 days. So cases where urgent deadlines have to be met for Court Action c...

Field has recently been removed from the initial search page. this column helped in understanding the reason for the action being raised as there are discrepancies between the northgate should be figure and the figure that is produced by Mobysoft.