All ideas

sometimes you may notice an error in the message you've sent for example a number error or spelling mistake. there is no option to cancel the message before its delivered

Could all high arrears cases eg over 2k (ones recommended for contact and not) also present in an additional worktray for team leaders so they can compliance check these cases on a weekly basis with out taking ownership of the case away from the o...

I use the Hold Button for accounts that pay monthly, or we get UC & RA, where we don't need to see them etc , however we do have other cases where we could use the Hold Button, ie deceased, tenancy terminating, ASB legal, pending court etc may...

the income management officers would benefit save them going into the advance caselist to find cases

Its useful because we could ensure that we are checking live court orders more regularly for missed payments. We could react to them quicker and have more of a chance in them being brought up-to-date.

This would support to to improve trust of the automation process within the team

so if all the patches show similar to the old case view it would help

Being able to export the Advanced case list into an Excell Document

Requested by Karbon but would benefit other clients that work in areas. It is difficult for ODI's to track who in their teams are completing reviews. They can currently review a list and filter to area and trade to see how many reviews are being c...

Short instructive videos available in the Analytics menus to show circumstances in which certain information might be useful & how you would go about getting it. I was given a guide by Tracy Pickup of how to compare team members' arrears progr...