All ideas

the income management officers would benefit save them going into the advance caselist to find cases

Its useful because we could ensure that we are checking live court orders more regularly for missed payments. We could react to them quicker and have more of a chance in them being brought up-to-date.

This would support to to improve trust of the automation process within the team

so if all the patches show similar to the old case view it would help

Being able to export the Advanced case list into an Excell Document

Requested by Karbon but would benefit other clients that work in areas. It is difficult for ODI's to track who in their teams are completing reviews. They can currently review a list and filter to area and trade to see how many reviews are being c...

Short instructive videos available in the Analytics menus to show circumstances in which certain information might be useful & how you would go about getting it. I was given a guide by Tracy Pickup of how to compare team members' arrears progr...

So we know best how to communicate with someone without having to look at person details on other systems.

When using the advanced case list to work from, it would be helpful to see who the case was processed by. I often find daily processing hides work I had planned, it may not be arrears action but could be a follow up conversation or require some ad...

It would be really helpful to filter accounts by last actioned date to assist with prioritising workloads. If an account was only worked with a letter sent the day before, we can't work it again the next day, we need to allow time for contact to b...