All ideas

Insight as to what contact method and time of engagement works best for engaging customers. This can be achieved by completing a drop-down box upon completing a case where the input indicates what successful method was used (if any) and the time, ...

Arrangements broken (accounting for tolerance), new tenants and bounced DDs to populate daily rather than weekly

Pre-written text message to an individual to be sent in the future, not batch texting.

I was unable to find this on the system, so apologies if this is somewhere and I have missed it. Would it be possible to add identifying information about the on hold cases regarding when the case was placed on hold and which officer had completed...

Everyone should benefit from time saving

Can we have the option to filter by last action code on the advanced caselist view.

Is there a opportunity to create a combined report showing outstanding cases for all of the team rather than viewing individual patches in the current week - if there is already this option which report is it?

Would it be possible for the statement to show if a payment has been rejected.

Hi It's be really useful to be able to download a rent statement in PDF format, which we can then email to the customer. Thanks Rose

Hi Currently the system only has lead tenant numbers linked for SMS. Please could we have joint tenant linked to. Thanks Rose