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Having the ability to complete and hold

Hi It's be really useful to have the ability to complete and hold a case at the same time. Thanks Rose
Guest almost 2 years ago in Income 0 Planned

on advanced case list view, would be good to take tenant off hold without having to go into case and back to list

Everyone should benefit from time saving
Guest about 1 year ago in Income 0

Option to filter by "Last Action" code on advanced caselist

Can we have the option to filter by last action code on the advanced caselist view.
Guest about 1 year ago in Income 0

Ability to bulk complete cases

At the moment we need to manually complete individual cases on rent sense, it would be useful if we could bulk complete cases following mass text campaigns being sent on essendex. We have to use an officer at the moment to work through the lists o...
Guest 7 months ago in Income 0

Could statement show rejected payments

Would it be possible for the statement to show if a payment has been rejected.
Guest about 1 year ago in  1

outstanding case report

Is there a opportunity to create a combined report showing outstanding cases for all of the team rather than viewing individual patches in the current week - if there is already this option which report is it?
Guest over 1 year ago in  1 Already exists

Link to Diary entries.

Would be very useful if Rent sense could directly link up with diary entries in tenancies on Capita. Or have a link that takes you straight to tenant in Capita rather than having two separate systems running independently. Also if Rent sense would...
Guest 7 months ago in Income 0

Under Activity on RentSense the date a staff member completes a case should show building a true history of Activity instead of only showing formal arrears actions and dates when case was commentated.

Reviewing a case on an individual bases to show gaps of action from staff without having to pull a report is time saving.
Guest 7 months ago in Income 0

Downloadable rent statement

Hi It's be really useful to be able to download a rent statement in PDF format, which we can then email to the customer. Thanks Rose
Guest almost 2 years ago in Income 0

Contact numbers for both lead and joint tenant

Hi Currently the system only has lead tenant numbers linked for SMS. Please could we have joint tenant linked to. Thanks Rose
Guest almost 2 years ago in Income 0