All ideas

Hi It's be great if we could have batch texting, this will enable us to contact more than one account at a time. Thanks Rose

It is useful for a company like BCH because if a payment is paid the week before on Friday, but doesnt get posted to the account till the following week. It picks up the account as having arrears. The idea is to say that there is potential arrears...

New rule/task "APA SHORT BEDROOM TAX NO DHP" would use the following 2-tier SQL solution to identify cases for staff intervention but replacing the existing quite generic APA short tasks with a very specific description of the problem and clear pa...

There are less cases on the one screen too much white space and completed should be next to recommended not on hold. For ease much more difficult to navigate taking more time to deal with cases

Be useful to have the balance on the statement section

When an officer is reviewing a case, it would be handy to have a next or previous button at the top of the screen.

Please can basic reporting be automated to team leads each week that include basic information such as number of cases completed,volume of repeat cases, three weekly unactioned, number of unactioned cases and debt of unactioned cases, per patch

Hi - how long will it be until mobile numbers are added to all of the reports - i can see it was requested in 2024

Be able to find accounts by using tenant phone number

It distracting and keeps coming up through the day. needs to stop. hard to get it back off