All ideas

To ensure that if account remains in arrears, there is continuity when re-issuing is required. It can get missed and would avoid starting arrears process from stage 1.

This would save time flicking between rent sense and QL

The ability to input two dates of your choosing and identify which accounts have increased by the most during that period

Would we be able to have a feature where we can set up a scheduled text message as a reoccurring action. I.e. a regular non payer can get a text the day before their DD is due (1st) to remind them that the direct debit will request tomorrow

Please could it be possible to save filters on the advanced caselist so there is no need to keep re-selecting them each time an officer logs in? This is particularly frustrating when logged / timed out.

When we produce the 3 week non consecutive action list we filter out cases that are not on hold and distribute to the team, but we are getting feedback to say cases that have come off hold within the past week are on the list. From a case completi...

I work well from a printed list -I like to be able to see my workload on a list and you cannot export at all

Currently if a tenant signs up on a Tuesday they will not present in new tenants tray until 2 weeks after due to 7 days waiting. We would like it to present as soon as possible so that we can ensure rent payment is set up correctly and get support...

A specific rule-set that looks at rechargable repairs and flags for contact if payments are not being made towards them.

To enable IMO to identify when we need to instruct DWP to end Third Party Deductions for arrears