Is it possible to have an option that combines the 2 - as for example I've just completed the case for [tenant]- where UC are paying Trident but not as a direct same day payment. Instead they're using their clerical schedule as the routine for issuing payments - which initially means we may not get the payment for another 4-6 weeks even, so I would want to place the case on hold for a few weeks, having actioned it today
Work currently in progress to include on-hold in the 'actioned' statistics should resolve this issue