All ideas

Would be usefull and save officers some time, by having Message heading in text messages and Officers title and contact details at the bottom.

Morning, we used to have a predicted balance column so I would know, before checking the case, if a payment was due to come in (even if a little low) but that column has been removed.

creating excel spreadsheet from action lists will assist with filtering cases with similar rules and assist with contacting by letters and email and keep a running commentary (added by user on spreadsheet) to make managing cases efficient.

To add a daily uncompleted cases report so we can send texts out on a daily basis with some of the data provided.

can the tour pop up be put somethere that is no a large and pop up covering screen

Our previous HRQ17 system identified Decreasing/Increasing Rent balance every fortnight. Does Rent Sense not do this?

One click and we are in the account on our HMS

It would be useful to have a dashboard that shows a weekly and monthly view (looking back over more than 12 months if possible) of arrears performance, completion rates, first contact resolution, unactioned cases, unactioned case debt and total we...

To have a court bundle button for cases. This would extract letters & and produce a witness statement for the officers.

could the calculator open up and stay rather than clicking the open arrow.