It would be really helpful to filter accounts by last actioned date to assist with prioritising workloads. If an account was only worked with a letter sent the day before, we can't work it again the next day, we need to allow time for contact to be returned. Manually putting accounts on hold is time consuming as it's done on a case by case basis, unless there's a plan to implement a tick list to put accounts on hold in bulk?
Thank you this is a great idea! The product team have planned this work this year.