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Created by Guest
Created on Dec 9, 2024

Holistic view of customer KPI information

It would be useful to have a dashboard that shows a weekly and monthly view (looking back over more than 12 months if possible) of arrears performance, completion rates, first contact resolution, unactioned cases, unactioned case debt and total weekly caseload for all customers, drill down to regional areas and then individual customer level similar to the client ranking analysis dashboard,

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