All ideas

Often our tenants will cover an unpaid DD with a card payment but RentSense continues to recommend case as a Bounced Direct Debit for weeks afterwards. Sometimes a tenant will also make a card payment in advance of the bounced DD but RS still reco...

Discretionary option that can help as in some cases you can see the Rent Credit or Rent Balance will cover

Would we be able to have a feature where we can set up a scheduled text message as a reoccurring action. I.e. a regular non payer can get a text the day before their DD is due (1st) to remind them that the direct debit will request tomorrow

We wanted to suggest a small improvement that would make a big difference to our work. It would be really helpful if Rentsense could show the exact amount a tenant has broken their repayment arrangement by.

This would save time flicking between rent sense and QL

I think a lot of users would benefit from this - I myself can find Rentsense a bit of a strain on the eyes due to how white it all is. I love the lay out and find it very user-friendly on the whole, the only thing I think would enhance it owuld be...

When we produce the 3 week non consecutive action list we filter out cases that are not on hold and distribute to the team, but we are getting feedback to say cases that have come off hold within the past week are on the list. From a case completi...

To ensure that if account remains in arrears, there is continuity when re-issuing is required. It can get missed and would avoid starting arrears process from stage 1.

Set up of repayment arrangements function in rent sense, instead of through the housing management system, which is often difficult to set and does not accurately monitor the arrangement.

Any workflow system should offer staff (and more importantly managers) the ability to reassign/reallocate work between work trays at the touch of a button to cater for staff absences or to help with backlogs or prioritise particular pieces of work.