RepairSense Ideas Portal
I was unable to find this on the system, so apologies if this is somewhere and I have missed it. Would it be possible to add identifying information about the on hold cases regarding when the case was placed on hold and which officer had completed this action?
my main reason for querying this is that one of our officers has been working on my previous patch, but he only worked 5.5hrs last week due to leave etc. He completed 27 cases on our ‘contact cases’ report, and there were 81 cases still showing as being held on my old patch which means he’s come out as completing over 100 cases per day on our performance stats.
So we need to determine if the ‘patch performance’ report is accurate to what cases have been specifically put on hold that week or if they have been carried over from previous weeks.